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VivoAquatics Announces Results of Pool, Hot Tub Survey


MONROVIA, CALIF.—VivoAquatics, a leading water management solution company, announced the results of a recent independent survey, which revealed that pools and hot tubs are one of the most important amenities for people when booking travel accommodations. However, many guests have experienced unexpected closures of these amenities during their stays. Additionally, while people reported that they are concerned about water cleanliness, chlorine levels and bacteria, they almost never receive information from hotels and resorts on these matters.

According to the survey findings:

  • Nearly 75 percent of respondents ranked pools and hot tubs as one of the top three most important amenities when booking a hotel or resort room.
  • Only “complimentary breakfast” surpassed “pools/hot tubs” as the most important amenity.
  • More than 95 percent of respondents expect that public pools and hot tubs are sanitary and clean.
  • Only 10.5 percent of respondents are not concerned at all about chlorine levels and bacteria in commercial pools and hot tubs.
  • More than 50 percent of respondents have had a pool or hot tub close during their stay at a hotel or resort.
  • More than 68 percent of respondents have never been provided with upfront information regarding water sanitation and safety measures when visiting a hotel or resort.

“Based on these findings, it’s evident that travelers continue to prioritize water features when booking a stay and expect a high level of safety and sanitation from the hospitality industry,” said Willan Johnson, CEO of VivoAquatics. “Yet, it is disappointing to hear that more than 50 percent of travelers have been met by closed pools and hot tubs. This underscores the need for hotels and resorts to proactively implement proper water management solutions before issues arise—especially ones that could lead to unwanted closures or, more importantly, health and safety risks. And it appears there is an opportunity for hotels and resorts to differentiate their brand by better communicating a commitment to water safety and sanitation to guests.”

VivoAquatics provides hotels, resorts and other facilities with comprehensive water safety, conservation, and compliance solutions. With its technology, users can access valuable data on water quality, temperature, chemical balance and more so that any deviation from safety parameters can be identified and addressed as quickly as possible. This significantly reduces the risk of waterborne illnesses and other issues that could lead to pool and hot tub closures.