PHILADELPHIA—Be Well. Do Well.—Aramark’s Environmental, Social, Governance (ESG) platform—encompasses the company’s focus on and commitment to helping people and the planet. “I am proud of the progress we are making to reduce inequity, support and grow communities, promote diversity, and protect our planet while strengthening the long-term value proposition of our business,” said John Zillmer, CEO, Aramark. At the end of fiscal year 2022, Aramark summarized the progress made delivering on the company’s ESG commitments. View the 2022 Progress Report. Because work continues throughout the year, it is timely to share recent highlights and accomplishments that benefit people and the planet. Accelerating Environmental Sustainability From food purchases...

In recent years, food waste management has become one of the most critical topics in the hospitality industry. Whether it’s to cut costs or reduce environmental impact, food waste has become relevant, not only for hoteliers and people in management, but for the average guest as well. On the surface, food waste management sounds like it should be an easy problem to address. Hoteliers have already begun to tackle the issue with farm-to-table programs and projects like Second Harvest, but do these efforts make a difference? The phenomenon of food waste can be approached with two distinct strategies: food waste prevention,...

MÉRIDA, MEXICO—WAYAM Mundo Imperial may only have 52 suites but its efforts to reduce its environmental footprint surpass green-focused properties much greater in size. The property in Mérida, Yucatán, Mexico just earned LEED Gold certification—the first one in Mérida with LEED certification and an ideal partner for Yucatan´s LEED Platinum International Congress Center. Fernando Zepeda, General Manager of the 72-employee WAYAM Mundo Imperial, says the hotel’s owners embarked on the path toward LEED certification about five years ago, though their commitment to sustainable development goes back decades. The property opened in the summer of 2020, right in the middle of the pandemic....

PALMA DE MALLORCA, SPAIN—Iberostar Hotels & Resorts and Winnow are celebrating a successful partnership in the first half of 2023 by reducing food waste and achieving significant progress in their journey towards a waste-free future by 2025. With Winnow AI technology now installed in 48 of the 100+ Iberostar hotels globally, this progress includes: Cutting food waste by 28 percent in hotels with AI technology installed and onboarded. Globally, hotels using AI technology are saving 1.5 million meals per year which is well on Iberostar’s way to reaching its target of 5.3 million meals. Globally and from January to...

As a homeowner, I do the best I can with preventive maintenance (PM) but sometimes the tasks can get overwhelming. For example, I had some plumbing work done this past week and the plumber looked at my water heater and asked if I flush and drain it at least annually. I was honest and said I had not drained it since we bought our home eight years ago. Arghh. The tank is probably 24 years old and original to our home. Maybe I need some PM software to make sure I don’t miss important tasks? As has been written...

One of the impacts of the pandemic was of course a reduction in housekeeping. It was for safety reasons and ultimately due to a shortage of housekeepers. According to Gary Leff of “View from the Wing,” at least one brand is going back to the old days of housekeeping—Hilton, and at least with some of its brands. According to an internal Hilton communication reviewed by View From The Wing, “Daily housekeeping will be a brand standard at all full-service hotels, and every other day at limited-service properties though in both cases either more or less housekeeping will be at the...

NATIONAL REPORT—Keeping your pipes open and clean keeps the plumber away, repair-related costs down, rooms sellable, and keeps unhappy guests from sullying your property’s reputation online. Unfortunately, says Jeff Vance, Sales Director for Instant Power Corp., most hoteliers take a reactive approach to drain issues. “The guest complains, and the hotel manager/worker reacts,” he says. Sound familiar? Proper drain maintenance is critical in a hotel environment. “Hotels have vertical and horizontal/lateral plumbing lines,” Vance says. “Typically, plumbing issues arise when lateral lines get clogged with hair, grease, soaps, toothpaste, fats, oils, paper, and other objects. In addition to those issues,...

MCLEAN, VA. – To celebrate National Chocolate Chip Cookie Day earlier this month, DoubleTree by Hilton, known for the beloved signature cookie welcome, announced that it will begin offering a new allergy-friendly soft chocolate chip cookie, alongside the original DoubleTree chocolate chip cookie, extending the iconic welcome to even more guests. DoubleTree by Hilton has collaborated with Partake Foods, a leading allergy-friendly food company, to produce the new cookie, with the goal of creating a more inclusive welcoming experience at check-in. More than 32 million people in the United States are affected by food allergies, and others have food intolerances or dietary...

SERENGETI, TANZANIA—Long coveted by those who cherish a small and intimate tented experience in one of the continent’s most spectacular wilderness settings, the location of Singita Mara River Tented Camp (MRTC) on a dramatic riverbend in the northernmost tip of the Serengeti has been amplified with its new look. Featuring eye-catching designs inspired by the vibrant colors and patterns of local Maasai geometrics, Mara’s new iteration is a cultural celebration that sets the tone for a stay that is warm, welcoming, and entirely true to this destination. Bold yet relaxed and unfussy, locally made furniture and accessories add comfort, an...

According to a study published in Statista, consumer spending on pizza delivery in the United States from 2004 to 2010 averaged about $10 billion each year. But when the pandemic hit, spending for pizza delivery jumped to $14 billion and up further to $19 billion in 2021. The reason for this jump is apparent: more people were home 24/7 during the pandemic, and ordering a pizza was one of the few “fun” things they could do. In 2022, there was a slight drop to $17.3 billion, but most pizzerias in the country believe the number of deliveries will stay strong...