Designing Every Detail of the Customer Journey A recent global survey conducted by renowned consumer research firm MetrixLab found that 80 percent of people would not return to a restaurant with a dirty restroom. With this in mind, RiverTrail Beerworks prioritized the guest experience by installing the D|13 Group Integrated Sink System featuring the XLERATORsync® Hand Dryer. Watch this video to learn more! As a striking addition to the Saranac Lake, New York community, RiverTrail Beerworks set out to elevate every touchpoint of the customer journey, including the restrooms. After experiencing the performance and reliability of XLERATOR® Hand Dryers at their previous locations,...

ROCHESTER, N.Y.—Nalgene Outdoor introduces the Fresh Flow straw bottle, a new addition to its reusable bottle collection designed to give fans more ways to hydrate without sacrificing the simplicity, durability, and approachable price points they expect from a Nalgene bottle. The result is a slim 24-oz bottle paired with a new interchangeable Fresh Flow cap that lets fans sip from a straw, chug from a spout, or swap the cap onto other Nalgene bottles they already own. The new Fresh Flow design also avoids many of the frustrations common in straw bottles today, such as complicated internal parts, difficult cleaning, and hidden moisture trapped inside...

SOLON, OHIO—Tarkett, a world leader in innovative and sustainable flooring solutions, has expanded its homogeneous vinyl sheet and tile offering with the introduction of Melodia Classic, as well as a broadened palette for its Melodia and Aria styles. Together, the collections offer 73 colors—from calming neutrals to bold accents—and three tonal patterns designed to work in harmony. With Melodia, soft, tonal shifts blend in a calming field of balanced color. Melodia Classic features a slightly larger visual that brings subtle movement while disguising traffic patterns. The terrazzo-inspired accent chips of Aria deliver elevated contrast. “With the addition of a new pattern and a more...

CLEVELAND, OHIO—This June marks the 30th anniversary of National Safety Month, an observance from the National Safety Council dedicated to “keeping people safe from the workplace to anyplace.” Workplace safety is a core principle on which Frontline International was built, as a maker of smart solutions for the management of fats, oils, and grease in foodservice kitchens. One of Frontline’s signature products rooted in safety is the Direct-Plumbed System, a closed system that carries used cooking oil from the fryer to a containment tank without ever being touched by human hands. The hot oil and grease used in fryers is...

Search “Kimpton” on Green Lodging News—for Kimpton Hotels—and you will find a long list of articles highlighting the brand’s environmental efforts going all the way back to July 2006 when Green Lodging News was launched. I recently heard from Kimpton Hotel Palomar Philadelphia and would like to share a bit about their unique efforts. The property, housed in the historic Art Deco Architects Building, is LEED Gold certified, reflecting a globally recognized standard for sustainability achievement. The hotel integrates eco-conscious practices across its 230 guestrooms, public spaces, and event facilities, including: Energy efficiency: All guestroom, corridor, and public space lighting uses LED bulbs....

THAILAND—Anurak Lodge, a 19-key nature-based ecolodge located on the edge of Khao Sok National Park in southern Thailand, has published its 2025 Impact Report. The report outlines Anurak’s progress towards regenerative tourism principles guided by the ‘4Cs’ of conservation, community, culture and commerce, a framework developed by sustainable tourism advocacy body, The Long Run. The impact statement demonstrates how the lodge is embedding sustainability in all aspects of its operations. A key milestone in 2025 was the completion of a full year of consistent measurement of electricity, water and waste. The ecolodge also maintained its Travelife Gold Certification, reflecting adherence to...

LONDON—Hilton, Accor, Marriott, Mandarin Oriental, and IKEA are among the hospitality groups collectively saving more than $100 million per year in food costs by reducing kitchen food waste, enabled by AI-powered tracking technology from Winnow. Winnow is an AI food waste technology company that equips commercial kitchens with connected hardware and artificial intelligence to track what food is discarded, when, and why. The data enables kitchen teams to adjust production, improve planning, and reduce overproduction. Winnow’s technology is deployed in thousands of kitchens across nearly 100 countries. Why Food Waste Matters to the Hospitality Industry Food waste is one of the hospitality...

I attended HD Expo at the Mandalay Bay Convention Center in Las Vegas this past week. It was a busy time for the hospitality design community with approximately 600 exhibitors, more than 100 of which were new to the show. As reported in my news blog last week, there were many speakers and conference sessions, with wellness in design a hot topic. As I walked the trade show floor, I picked up some interesting vendor news and heard some fascinating product development stories. It would be impossible to share all of what I heard but here are some highlights: Agio Hospitality...

AUSTRALIA—IHG Hotels & Resorts and OzHarvest have surpassed one million meals delivered to people in need through their long-standing partnership in Australia, marking a significant milestone in their shared efforts to reduce food waste and support communities facing food insecurity. “Reaching more than one million meals is a meaningful milestone and reflects the collective efforts of our colleagues, hotel teams and partners across Australia,” says Matt Tripolone, Managing Director, Australasia & Pacific, IHG Hotels & Resorts. “Our partnership with OzHarvest continues to deliver tangible impact in the communities where we operate, while also helping address food waste in a practical...

CHEVY CHASE, MD.—PM Hotel Group, a hotel management company based in the Washington D.C. metro area, announces the release of its eighth annual sustainability report, outlining the company’s environmental, social and governance (ESG) initiatives and performance across its portfolio in 2025. Guided by its core values of respect, teamwork and entrepreneurial spirit, PM Hotel Group continues to integrate sustainability into every aspect of its operations, further enhancing guest experiences by supporting associates and delivering long-term value for owners. “Sustainability is embedded in how we operate and how we grow,” said Joseph Bojanowski, President, PM Hotel Group. “As we mark our...