SALT LAKE CITY—Control4, a provider of IP-based home and hospitality control systems, has completed installation of the Control4 hospitality solution in three revitalized Dorchester Group hotels including 45 Park Lane in London, and Hotel Bel Air and Beverly Hills Hotel, both located in Los Angeles.
“Our vision at the Dorchester Hotel Group was to integrate state-of-the-art technology to deliver a guest experience reflective of our upscale properties,” said Mark Campbell, chief information officer at Dorchester Collection. “Building on the growing popularity of home automation, we wanted a hotel room solution that vastly improved the comfort of our guests by allowing them to easily control various aspects of the room. As we modernized our properties, we wanted to differentiate ourselves through cutting-edge technology, allowing for a new level of guest experience.”
By enabling guests to use one touch to control drapes, lights, temperature, TV, music, and schedule wake-up calls to hotel personnel having the ability to manage, configure and update details on a room status remotely, Control4 systems enhance the guest experience while achieving the goals of management.
Hotels Benefit from Energy Savings
The Control4 hospitality solution is a standards-based automation and energy management solution for redefining the guestroom experience. In these select Dorchester hotels, the system is integrated with the iBAHN on-screen user interface, using iBAHN’s IPTV solution, and the new Alcatel touch-panel hospitality telephone which transform each room’s phone into an information portal for the entire hotel. Through this integration patrons are able to tailor their own guestroom experience—shades draw open, lights turn on, the TV is set to a specific channel and the temperature adjusts to a comfortable level automatically—all while hotel operations benefit from the savings in time, energy, resources and costs simplified through room automation.
“Hotels are always investigating ways to cut costs and improve efficiencies without impacting service quality; but doing so is a very tall order,” said Jim Arnold, senior vice president of sales for Control4. “Hoteliers must seize the opportunity to differentiate themselves and enhance the customer experience while providing a much-needed competitive advantage. Control4 technology does both; room automation saves money for the back of the house, while delivering an unprecedented guest experience to the front of the house. The Control4 hospitality solution brings top hospitality system providers a solution that offers scalability, flexibility and extensibility while delivering even the most discerning guests state-of-the-art technology at their fingertips.”
By communicating with the hotel’s property management system, rooms are automatically put into “checked in” or “checked out” states in which the technology communicates with the hotel, initiating a chain of automation commands such as setting back thermostats in unoccupied rooms, saving energy for the hotel.
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