SEATTLE—React Mobile, the provider of panic button solutions to hotels, has recently updated its Dispatch Center to give response teams real-time access to emergency alerts via any browser. The new customer portal provides remote access and complete administrative control of the cloud-based safety platform from anywhere.
“Having mobile access to emergency alerts is critical in these uncertain times,” said Robb Monkman, React Mobile CEO. “Whether an employee needs immediate assistance with a hotel guest in medical distress or a worker finds himself or herself in an uncomfortable or unsafe situation, this mobile feature will dispatch help to any device—a smartphone, tablet, Mac or PC—within seconds of being received, no matter where responders are on property. This is just one of the many ways that React Mobile is improving the safety of hotel workers everywhere.”
The React Mobile Dispatch Center is used to:
- Configure a hotel’s response team and notification lists;
- Actively monitor beacons and buttons for connectivity and battery life;
- Issue alerts and update responders in real time; and
- Track and log all alert history.
The Dispatch Center dashboard displays a map of the property. If a panic button is engaged, the dashboard will display the indoor location of the panic button via Bluetooth beacons or the outdoor location of the panic button using the built-in GPS on cellular and smartphone devices. As the administrative safety hub, this dashboard also provides access to alert histories and provides a listing of all devices, dispatchers, enterprise properties, beacons, LTE devices and more.
“We are very excited about the launch of this new Dispatch Center,” said Tyson Paxton, React Mobile Client Success Manager. “This platform is the single source of truth for emergency alerts and safety monitoring on property. When hotels reopen and employees return to work, it won’t be business as usual. Until operators can rebuild their workforces to pre-pandemic levels, they will be transitioning with lighter teams. By placing real-time alert functionality in the cloud, responders can act more quickly and confidently, knowing they have the full power of the Dispatch Center in the palms of their hands.”
The new Dispatch Center went live in May and is already in use by new customers. Existing React Mobile users can log in to the new Dispatch Center by clicking here.
For more information on the React Mobile Dispatch Center, view our solutions page.