ORLANDO, FLA.—Hotel guests expect a room in perfect working order. Preventive Guestroom Maintenance, a new video training program from the American Hotel & Lodging Educational Institute (EI), shows new maintenance employees the basics of keeping guestrooms functioning to the high standards guests demand.
This 33-minute program features the latest techniques and strategies for handling guestroom inspections and repairs in contemporary hotels. Viewers will learn about common inspection items, including doors and locks, sprinklers, Internet connections, HVAC units, drapes and windows, bathroom fixtures, and mini-bars. The program also covers an overview of several basic repairs, including shower heads, ceilings, faucet leaks and drips, caulk and grout replacement, damaged carpet, and damaged wallpaper or drywall.
A PDF companion guide included on the DVD features a full guestroom inspection checklist, descriptions of all repair procedures presented in the video, discussion questions and training activities.
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