ORLANDO, FLA.—Housekeeping is critical to the success of today’s hospitality operations. The most basic guest expectation is a clean room, and with increasing media coverage of hotel cleanliness, it’s essential to know how to manage the people and processes that make the housekeeping department function. The newly-published third edition of Managing Housekeeping Operations, from the American Hotel & Lodging Educational Institute (EI), presents a competency-based approach to directing the day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.
The third edition of this EI textbook has been completely revised, with more than 100 pages of new content, reflecting the extensive changes in the hotel industry over the past decade. Two new chapters have been added. One covers bathrooms—sinks, toilets, and baths; while the other is on energy management and environmentalism, a topic emphasized throughout the textbook.
Other new information in this edition includes discussions of:
• Post-9/11 security concerns;
• Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, “bed wars,” pillow menus, wireless Internet, etc.);
• Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing);
• Green housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.); and
• Health concerns (bedbugs, mold, viral outbreaks).
Go to www.ei-ahla.org for more information.
