Home Cleaning & Maintenance RiverTrail Beerworks Brews a Better Guest Experience—Right Down to the Restroom

RiverTrail Beerworks Brews a Better Guest Experience—Right Down to the Restroom

May 19, 2026

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Designing Every Detail of the Customer Journey

A recent global survey conducted by renowned consumer research firm MetrixLab found that 80 percent of people would not return to a restaurant with a dirty restroom. With this in mind, RiverTrail Beerworks prioritized the guest experience by installing the D|13 Group Integrated Sink System featuring the XLERATORsync^® Hand Dryer.

Watch this video to learn more!

As a striking addition to the Saranac Lake, New York community, RiverTrail Beerworks set out to elevate every touchpoint of the customer journey, including the restrooms. After experiencing the performance and reliability of XLERATOR^® Hand Dryers at their previous locations, Lake Placid Pub & Brewery and Big Slide Brewery & Public House, the owners knew they wanted to build on that success with an even more elevated solution for their newest space.

Solving Paper Waste & Slippery Floors in One Smart Upgrade

At both earlier locations, custom-branded XLERATOR Hand Dryers helped eliminate paper towel waste, delivered a 95 percent cost savings compared to paper towels, and even earned compliments from guests for the distinctive cover artwork. While the dryers solved the issue of paper waste, water could still occasionally make its way onto the floor, prompting the team to seek a more comprehensive, integrated solution for RiverTrail Beerworks.

That challenge led them to upgrade to the D|13 Group Integrated Sink System featuring the XLERATORsync Hand Dryer. This high-end, all-in-one solution delivers the proven performance, hygiene, and cost savings of the XLERATOR, while its basin is specifically engineered to capture water at the source, helping eliminate slippery floors and enhance overall safety and comfort. The integrated system also offers custom cover branding, allowing RiverTrail Beerworks to extend its visual identity into the restroom and create a cohesive, thoughtfully designed guest experience from entry to exit.