MCLEAN, VA.—Due to its advancements in quality assurance and sustainability standards, Hilton Worldwide and its portfolio of 10 hotel brands has earned ISO 9001 certification for Quality Management Systems and ISO 14001 certification for Environmental Management Systems. With these certifications, Hilton Worldwide becomes one of the first multinational organizations to certify its entire system globally—more than 3,750 properties in 85 countries—achieving one of the largest ever volume certifications of commercial buildings.
“Hilton Worldwide has built both quality and sustainability into our overall performance standards and operational procedures,” said Christopher J. Nassetta, president and CEO, Hilton Worldwide. “While our commitment has continuously been recognized by our guests, team members and owners, obtaining ISO 9001 and 14001 certifications further validates that commitment and recognizes the company’s commitment to meeting globally recognized standards.”
ISO 9001 and ISO 14001 are international standards that provide a set of standardized requirements for quality and environmental management systems, respectively. Companies gain certification by implementing policies, procedures and systems that follow and meet ISO standards, which are assessed by a third-party certification body. As part of the Hilton Worldwide certification process, DEKRA Certification, Inc. performed a series of audits and will continue ongoing assessments to monitor compliance.
Many Quality Control Processes in Place
In addition to third-party certifications, Hilton implements a wide range of quality control processes to maintain the integrity of its 10 distinct brands and to ensure an appropriately consistent experience across its 3,750 properties around the world.
As a partner and service provider to numerous global companies, Hilton Worldwide will now be able to provide these stakeholders with the assurance that it has the systems in place to ensure its properties are meeting the high level of standards that only an ISO 9001 and ISO 14001 certification can provide.
“Quality assurance is a mainstay in how we do business, and we expect it to be important to those we do business with,” said Steve Spicer, Hospitality Division, senior executive, Procter & Gamble. “That’s why we are proud to work with a company like Hilton Worldwide, who, by earning the ISO 9001 and ISO 14001 certifications, reinforces their commitment to quality and sustainability—and therefore a commitment to their customers.”
In addition to its quality control processes, Hilton Worldwide has made significant progress in sustainability measurement throughout the last several years leading up to its recent ISO 14001 certification. A key factor behind these successes was LightStay, Hilton Worldwide’s sustainability measurement system. Introduced publicly in 2009, LightStay is a global brand standard for all Hilton Worldwide properties that helps participating hotels measure, monitor and continually improve overall economic performance.
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