LONDON—Knowcross, the world’s leading service quality management platform, announced the release of the updated, COVID-19 Ready KNOW Housekeeping. The enhanced solution was designed with direct input from Knowcross’s diverse customer base, faced with new challenges to streamline their operations due to ever-changing government guidelines and the introduction of new SOPs related to COVID-19.
Cleanliness has always been a core value of any respected hotel, but few could have predicted how important cleanliness, health, and safety have become. In the era of COVID-19, hotels are under extreme pressure to not only raise standards but also to focus on staff and guest health. With features like the Staff Health Assessment module, Dynamic Task Sheets, and Flexible options to offer guests the option to opt out of cleaning, Knowcross has moved quickly to enhance KNOW Housekeeping with features that will increase safety and streamline the new processes.
“At Knowcross, our mission is to help hotels enhance the guest experience through personalization and timely delivery of services, while also improving staff productivity and escalating profitability and addition of these new functionalities in KNOW Housekeeping is a step further in that direction,” said Nikhil Nath, Founder & CEO, Knowcross. “With KNOW Housekeeping, hotels can adapt to this new normal quickly whilst following new processes and procedures.”
Founded in 2002, Knowcross is a leader in hotel operations optimization software, developing proven service quality management solutions to maximize efficiency, productivity and elevate guest service—with a direct impact on increasing the bottom line.
The innovative Knowcross cloud-based (SaaS) platform includes a suite of pioneering applications including KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection, KNOW Tenant and KNOW Maintenance. All Knowcross solutions support multiple languages, can be fully customized, and seamlessly interface to the leading PMS systems, in-room control systems, staff safety devices, messaging gateways, and fire alarm systems.
For more information or a demonstration of the KNOW Housekeeping Solution visit www.knowcross.com.
