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Booking.com’s 2021 Sustainable Travel Report Affirms Potential Watershed Moment for Industry & Consumers


NEW YORK—New research released from Booking.com, containing insights gathered from more than 29,000 travelers across 30 countries, suggests that the pandemic has been the tipping point for travelers to finally commit to their own sustainable journey, with 63 percent of U.S. travelers believing people must act now to save the planet for future generations. As the world of travel starts to open up again, Booking.com’s 2021 Sustainable Travel Report reveals that American travelers are more committed than ever to do so in a mindful way, with just under half (46 percent) stating that the pandemic has influenced them to want to travel more sustainably in the future and almost half (42 percent) admitting that the pandemic has shifted their attitude to make positive changes in their everyday lives, with recycling (49 percent) and reducing food waste (38 percent) being the top priorities at home.

According to the findings, U.S. travelers’ day-to-day sustainable commitments are consistent with their intentions for future trips with 81 percent wanting to reduce general waste, 78 percent wanting to reduce their energy consumption (e.g. by turning off air conditioning and lights when they are not in a room) and 72 percent wanting to use more environmentally friendly modes of transport such as walking, cycling or public transport over taxis or rental cars. Respect for the local community is also high on the list as almost two thirds (65 percent) want to have authentic experiences that are representative of the local culture when they travel, 74 percent believe increasing cultural understanding and preservation of cultural heritage is crucial and 68 percent want to ensure the economic impact of the industry is spread equally in all levels of society. Furthermore, 65 percent will go as far as avoiding popular destinations and attractions to ensure they are not contributing to overcrowding challenges and helping do their part to disperse the positive benefits of travel to less frequently visited destinations and communities.

Breaking Down Sustainable Travel Barriers

Fortunately, it’s not just good intentions. Many of these sustainable pledges are coming to fruition, with American travelers revealing that while on vacation in the past 12 months, 31 percent made a conscious decision to turn off their air conditioning/heater in their accommodation when they were not there, 36 percent took their own reusable water bottle, rather than buying bottled water while on vacation and 28 percent did activities to support the local community. In fact, almost half (48 percent) have admitted that they get annoyed if somewhere they are staying stops them from being sustainable, for example by not offering recycling facilities. The positive signs are indeed there, but there is still lots of room for improvement with more than half of travelers not yet thinking about the local community during their trips or taking these small steps to minimize their impact.

While 66 percent of U.S. travelers say they want to stay in a sustainable accommodation in the upcoming year—which is a slight decrease from 68 percent in 2016, when Booking.com first conducted its sustainable travel research and up 4 percent from 62 percent in 2020, just prior to the pandemic—barriers still remain. In fact, when looking just at the 40 percent of American travelers that said they have not stayed in a sustainable property in the past year, 37 percent said they did not even know that they existed, 16 percent said they could not find any options where they were traveling, and 26 percent said that they did not know how to find them. In fact, 42 percent of travelers still believe that in 2021, there simply are not enough sustainable travel options available.

In terms of awareness and intentions, travelers and properties do appear to be on the same page, with new research revealing that 82%** of Booking.com’s global accommodation partners surveyed view sustainability in the hospitality industry as being important. This mirrors the 73 percent of American travelers who also believe sustainable travel is an important issue. However, although three out of four** global accommodation partners say they have implemented sustainable steps at their property, only one-third (31 percent**) actively communicate about their efforts proactively to potential guests, with this mostly happening at the time of check-in (59 percent**), indicating that significant challenges remain to making sustainability information easy to access for travelers at earlier stages of the booking process.

Closing the Gap, Step by step

As part of Booking.com’s mission to make it easier for everyone to experience the world and as a leader in travel, the company believes they have an important responsibility to make sustainable choices easier, both for accommodation providers and travelers. That’s why the company is currently rolling out a program for properties that will support them in taking the next steps to become more sustainable, no matter where they might be on that journey. This includes sharing guidance, insights and best practices with properties via various educational opportunities, including handbooks and dedicated content, all available via the Booking.com Partner Hub.

In connection, Booking.com is currently displaying over 30 certifications officially approved by the Global Sustainable Tourism Council (GSTC), Green Tourism and the EU Ecolabel, as well as multiple hotel chain sustainability programs. The company is sourcing this information directly from the certification bodies and displaying it on the property pages of partners who hold one of these established third-party certifications. To complement this, Booking.com is also encouraging its accommodation partners to update their sustainability information, which includes 32 impactful practices across five key categories: waste, energy and greenhouse gases, water, supporting local communities and protecting nature. From this global roll-out, hundreds of thousands of properties have already started to share at least some of their sustainability information with Booking.com, which can be viewed on the “Sustainability initiatives” banner on each of their property pages. While it is still in its early days, this is an important first step in providing more sustainability information in a transparent way to consumers, ultimately making it easier for them to start making more sustainable travel choices.

“Over the six years we’ve been conducting this research, it’s been inspiring to see awareness of the importance of sustainable travel consistently grow, both with our customers and now with our partners, too,” said Marianne Gybels, Director of Sustainability for Booking.com. “The good intentions are there on all sides, but there is still a lot of work to be done to make sustainable travel an easy choice for everyone. The more sustainable practices we can help our partners to identify and implement, the more we can experiment with how best to highlight this information to customers and ultimately make sustainability a transparent and easily identifiable part of their travel decision-making process. A small change like eliminating single-use plastics or switching to energy-efficient LED light bulbs might seem insignificant in isolation but multiplied by millions of travelers and properties around the world, these small steps all start to add up to a much bigger potential positive impact.”

To download Booking.com’s full 2021 Sustainable Travel Report, visit the Booking.com U.S. media room here.

**Research conducted by Booking.com with a representative sample of 3,390 accommodation providers from Australia, Austria, Brazil, China, Croatia, France, Germany, Greece, India, Indonesia, Italy, Japan, Mexico, Poland, Portugal, Russia, Spain, Thailand, the United Kingdom and the United States. The survey was taken online and took place in April 2021.