CAMPBELL, CALIF.—ChargePoint, a leading provider of solutions for charging electric vehicles (EVs), announced a significant investment in the application of technology from the networking and information security worlds, which aims to deliver charging station reliability of nearly 100 percent, once fully implemented. This technology will be combined with natural language processing, enhanced driver communications and a class-leading training certification to ensure ChargePoint stays ahead of the EV adoption curve as a global leader in the charging space.
The Network Operations Center (NOC) will implement 24/7 proactive station monitoring, predictive analytics and leverage applied machine learning to more rapidly detect station downtime, in turn improving charger uptime and ensuring faster incident response. The NOC has been designed for rapid scale alongside the ChargePoint network which already surpassed 243,000 active charging ports plus roaming partners. Additionally, ChargePoint will introduce a comprehensive training program to certify electrical contractors that install EV charging infrastructure—a first in the EV charging industry.
While uptime is a key measure of charging reliability, the EV charging industry has not yet adopted a standard measurement for uptime. ChargePoint generally measures station uptime as the portion of time each individual charging port can dispense energy, as a driver pulling in for a charge would expect, not averaged across a bank of charging stations at a single address. Today, ChargePoint delivers approximately 96 percent uptime on average across its entire public network in North America and Europe, and for ChargePoint Assure customers, ChargePoint provides a 98 percent annual station uptime guarantee.
“Accessible, reliable EV charging plays a critical role in the ongoing shift to electric mobility, and our Network Operations Center is prepared to ensure reliability at scale in support of EV adoption,” said Rick Wilmer, Chief Operating Officer at ChargePoint. “We believe that our methodology of calculating uptime is the most transparent in the industry, and the most relevant to drivers which provides us with the necessary benchmark to build upon. We are improving the charging experience across the entire ecosystem—network, installer, site host, and app user—to ensure every driver who needs a charge has the best possible charging experience.”
To learn more about ChargePoint’s commitment to reliability, visit: https://www.chargepoint.com/blog/taking-responsibility-great-charging-experience.
