Home Publisher's Point of View Joie de Vivre’s New Site Helps Keep Company Competitive in California

Joie de Vivre’s New Site Helps Keep Company Competitive in California

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Last week, Joie de Vivre, operator of 29 boutique hotels in California, launched Joie de Vivre Green Dreams, a new portal on its website. Joie de Vivre Green Dreams is also the name of the company’s environmental program. Be sure to check out this new website. Its design is appealing, user friendly and worth emulating. The site spells out the company’s environmental policy and provides links to green travel tips and helpful online resources. What is most unique about the site, however, is the property scorecard section. There, through a colored “leaf” system, Joie de Vivre reveals how far along each one of its properties is in regard to recycling and waste reduction, energy conservation, water conservation, pollution prevention and green meetings.

The scorecard lists those properties that have been green certified by the city or county in which they are located. So far, eight Joie de Vivre hotels have been green certified. Three additional hotels are expected to be certified by the end of the year.

Putting information about recycling, energy conservation, etc. before the public is important—not only in the interest of public disclosure but to also create peer pressure from one property to the next to get certified and make improvements. From a marketing perspective, it is also smart. Joie de Vivre needs to keep pace with the Kimpton Hotel & Restaurant Group, its California competitor, as well as other hotels in its markets. Kimpton has long had its own EarthCare program. (Interestingly, Kimpton does not provide the amount of property-specific information on its website that Joie de Vivre now does.)

More Thoughts on Green Dreams

Here are some additional thoughts in regard to Joie de Vivre’s new website:

• The entry point on the Joie de Vivre home page should be more prominent to attract attention. It is currently a small link at the bottom of the page equivalent to links such as “Privacy Policy” and “Contact.”

• In its scorecard, the company should note which of its properties are 100 percent nonsmoking.

• If properties are certified based on city or county guidelines, it would be helpful to know what those guidelines are. Are they different from one location to the next?

• In its scorecard, the company should provide more detail on the use of green cleaning products. Travelers, especially those with chemical sensitivities, would be interested in knowing this.

• Also in its scorecard, it would be great to see more detail in regard to the degree of renewable energy implementation or carbon offsetting.

I commend Joie de Vivre for the important steps it has taken. Very few websites provide property-specific environmental progress information. It is something more companies should do.

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