MINNEAPOLIS—At HITEC Minneapolis, Volara is partnering with CIRQ+ to augment the company’s new multimodal interface system that includes a guest Opt-in capability that takes voice privacy and security in the guestroom to new levels. Volara’s conversation-management software and secure integrations will enable guests to use voice to communicate through the CIRQ+ Smart platform, an embedded room control and energy-management system, while enhancing the guests’ stay with optimized comfort and convenience.
Now, when guests enter their hotel rooms, they can speak commands to the CIRQ+ supported voice assistant selected by the hotel (Amazon Alexa, Google Assistant or IBM Watson) to control room temperature, lighting and the TV. With CIRQ+ enhanced with Volara voice capabilities, guests have a new way to learn about hotel amenities, request food and beverage orders, set a wake-up call, book spa services, request housekeeping, call the valet and discover local points of interest and activities.
“CIRQ+ has expanded its unified system capabilities to deliver the most advanced Smart Room control system in the industry that now includes voice technology,” said Yani Deros, CEO and Co-founder of CIRQ+. “As the industry leader for enterprise voice solutions, Volara’s conversation-management software assures that guests’ conversations are not associated with their personally identifiable information and that the hotel’s proprietary data is protected from falling into the wrong hands. Coupled with the CIRQ+ new patent pending Voice Opt-In features that no other system has, we are exceeding the at home experience by enabling travelers to engage with the hotel room and services by voice in a way that is interactive, customizable, fun and protects privacy on the guest’s terms.”
Makes Delivering Guest Service Easier
Volara provides cloud-based, platform agnostic, real time, multi-property conversation management software and a secure integrations hub that makes voice technology enterprise deployable. Its software turns the major natural language processing platforms into a hotel business tool that drives more efficient guest service, influences guests’ behavior by promoting hotel amenities and guest activities, measurably improves net promoter scores up to 20 percent, and helps hoteliers understand their guests better.
“Volara is pleased to be voice-enabling the new, multimodal CIRQ+ Smart platform that will enable hotels to deliver contextually relevant, totally awesome, conversational experiences at scale,” said David Berger, Volara CEO. “Through this integration partnership we are meeting a rising demand among guests to engage with their hotel by voice. Volara and CIRQ+ also have unique platform features that safeguard and protect guests’ personal information and ensures that their private conversations are never associated with the profile of the guest.
“Hoteliers shopping HITEC Minneapolis for voice-based solutions should plan to stop by booth 2408 to see Volara’s NEW secure integrations hub, multi-platform support, hardware ranging from wearables to screen-based solutions, and real-time reply updating in human voice with content tailored based on PMS data,” Berger said.