Hilton was the biggest newsmaker this past week with its announcement that it has expanded an agreement with Tesla that will result in up to 20,000 Tesla Universal Wall Connectors being installed at 2,000 hotels in the U.S., Canada and Mexico beginning in early 2024. Hilton says it is the largest planned EV charging network of any hospitality company. Kudos to Hilton for taking this bold step to significantly expand North America’s EV charging network. It will certainly pay off in many room nights, meals, coffee breaks and it significantly builds Hilton’s green brand reputation. The White House estimates there are...

What grade would you give your hotel(s) when it comes to engaging guests in sustainability efforts? Think about your guests’ entire experience—from the moment they learn about your property, to the point of reservation, check-in, their stay with you, to the moment they check out. Where are there missed opportunities to let your guests know about what you are doing to minimize your property’s environmental impact? Oftentimes, hotels do a lot to reduce their energy and water consumption and reduce waste, but it is back-of-the-house activity. Or maybe it is right in a guest’s face, but they do not know...

It has been years now since mattress makers have been including memory foam in their products. Perhaps you have purchased mattresses for your guests that include memory foam. I have been sleeping on a foam mattress at home for about 10 years. I have been happy with it but yes, it is time to replace it. It is, in fact, losing its memory. This past week I dug into the topic of memory foam a bit and quickly realized you almost need to be a scientist to understand the health and wellness aspects of it. I spoke with Jack Dell’Accio,...

As a homeowner, I do the best I can with preventive maintenance (PM) but sometimes the tasks can get overwhelming. For example, I had some plumbing work done this past week and the plumber looked at my water heater and asked if I flush and drain it at least annually. I was honest and said I had not drained it since we bought our home eight years ago. Arghh. The tank is probably 24 years old and original to our home. Maybe I need some PM software to make sure I don’t miss important tasks? As has been written...

Years ago, early in my career as a journalist, I took a break from work to go mountain climbing in Colorado. It was one of the best things I have ever done but it put me in a very precarious financial position once I returned from my trip. I was essentially “homeless” but was fortunate enough to have a friend willing to take me in until I got back on solid financial footing. As we all know, there are an incredible number of people in our country and on our planet, who are not so lucky. Search on “homeless” on...

I recently returned from a more than two-week vacation to Argentina and Brazil. A highlight of my trip was a visit to Iguazú Falls—the waterfalls of the Iguazu River on the border of the Argentine province of Misiones and the Brazilian state of Paraná. Together, they make up the largest waterfall system in the world. Think Niagara Falls times 10 with much less commercialization. The falls were just beautiful but there were too many people on the trails, and it was a challenge to even take a photo without getting someone else’s Aunt Margaret in it. Overtourism certainly came to...

When temperatures hit record, intolerable levels in your part of the planet, how quickly will tourism dry up? I have been thinking about that this week as record heat waves send temperatures far beyond 100 degrees in many places. It can be unhealthy just to be outside. In Phoenix, there have been 25 heat-associated deaths so far, and 249 are still under investigation. High temperatures are just one of the painful impacts of climate change and the long list of impacts on our industry are many. The temperature trends certainly heighten the importance of reducing our industry’s climate impact—greenhouse...

One of the most read pages on my website is “Hotel & Management Company Green Pages.” It has racked up more than 28,000 page views since it was first posted. The page simply includes links to hotel or management company pages dedicated to sustainability, corporate social responsibility, ESG, etc. Where possible I have included the specific name of the company’s green program. When perusing this page, be sure to let me know if your company is not included. While doing that, send me the link to the appropriate page on your site. Or, if you are aware of a...

This past week Marriott International released its 2023 Serve 360 Report highlighting the company’s progress on its Environmental, Social, and Governance (ESG) efforts. The complete name of Marriott’s sustainability and social impact platform is Serve 360: Doing Good in Every Direction. Marriott’s Serve 360 platform was launched in 2017 in support of the United Nations’ Sustainable Development Goals. What Marriott does or does not do can be very impactful given its size. At the end of 2022, the company had 8,288 properties—more than 1.5 million rooms in 138 countries and territories. At that same time, Marriott managed the employment of...

When your bedding and towels have reached the end of their life, what do you do with them? Send them to the landfill? Donate them? If they were made with polyester or nylon, they would have shed plastic microfibers into the environment throughout their lifetime and will continue to do so in a landfill. Certainly, the life of all bedding and towels cannot be extended. I have written about Pürlin’s Zero Laundry—Zero Waste Linens before. These linens are recycled after each use. No guest uses the same linen. At HD Expo in May I learned about CiCLO™, a textile additive...